Women's Health & Wellness Med

Dr. Ngai is great, she is very knowledgable, and explains your diagnosis. HOWEVER, her receptionists are ridiculously RUDE, INEFFICIENT, and LACKS BASIC MANNER. The office is suspicious in that they only accept cash and makes you come back in office to pay them. They messed up the coding on my medical bill, billing me for items that re covered in my preventative care. They still refuse fix it with the lab, blaming the lab and my insurance, when the lab and insurance are saying the clinic needs to re-submit bill with correct code. When I call the receptionist, if one person doesn't know the answer, they put you on "hold" to ask someone else but they never take you off hold, expecting you to hang up and forget about your issue. The worst part is the wait to see the doctor is 1-2 hours, even with appointment. They accept way more patients than they can handle. You make the appointments 6-12 months ahead and you still end up waiting over an hour to see the doctor. If your appointment is 10am, you'll be seen after 11pm. If your appointment is midday then expect to wait 2 hours. They are very archaic, only literal phone call and cash payment. They refuse to email anything. They won't even send me my report. They make it super difficult to work with them or even leave this clinic. If you speak English and don't have medicaid, AVOID this place. You'll be dealing with headache for months for just 5 minutes of doc consultation. Shady business practice, will be reporting to the BBB.

It's unfortunate that because of her terrible receptionists, Dr. Ngai has probably lost so many of her patients. Dr. Ngai is absolutely amazing and it's so sad that after ten years, I'm forced to find a new doctor because her staff refuse to call my insurance company and realize that they do in fact accept my coverage. From the very beginning, the receptionists here were always rude and disrespectful. I once had a receptionist tell me I was booking an appointment with the wrong doctor, even after I told her she had the wrong file. After 5 minutes of arguing, she told me to hold as she had the wrong file...I will say, the office has come a long way from when they used to double, even triple book, every appointment time. Regardless, every time I've come with a question of any sort, they never know what to do, are rude, or just push me away and refuse to help. This was the last straw. I called to ask them to check my insurance and they never called back. I went to their office to find out they were "closed." After calling, the office was still open, but they lock the elevator so they don't have to deal with anyone who comes in, because they don't want to stay late. I finally got in and after showing them my insurance, they didn't even bat an eye and said nope, we don't accept it. Can you call and verify? Nope. Will you take the information down and call tomorrow then? Nope. So you're too lazy to call, even when this is part of your job description. Well if you called, you'd realize that you do in fact accept my insurance. That's too bad because even as amazing of a doctor as Dr. Ngai is, it's been too many years of terrible service for me to even try. If you have the patience to deal with people like this, then Dr. Ngai is perfect. If you actually want help when you need it, go somewhere else.