69 Prince St, New York, NY 10012, USA
Staff made us wait for almost an hour just to let us know that the therapist is working on a walk-in client already, in the time slot that we booked! Total waste of time. They could’ve just informed us early on that they are cancelling our slot! Instead we had to waste an hour in their lounge waiting for nothing.
The Spa at Equinox SoHo is located at 69 Prince St, New York, NY 10012, and can be contacted at (212) 419-5433 or +1 212-419-5433. It offers various spa services within the Equinox SoHo facility. However, it's important to be aware of recent customer feedback regarding their appointment scheduling and customer service.
One customer reported a significant issue with their appointment. They stated that the staff made them wait for nearly an hour before informing them that their booked time slot had been given to a walk-in client. The customer expressed frustration over the wasted time and felt that the staff should have communicated the cancellation earlier.
This review highlights a potential concern regarding the spa's ability to manage appointments and communicate effectively with clients. Potential customers should consider this feedback when deciding whether to book services at The Spa at Equinox SoHo.
69 Prince St, New York, NY 10012, USA
Get directionsStaff made us wait for almost an hour just to let us know that the therapist is working on a walk-in client already, in the time slot that we booked! Total waste of time. They could’ve just informed us early on that they are cancelling our slot! Instead we had to waste an hour in their lounge waiting for nothing.
Dec 29, 2024 · Czarina Mae
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